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RENTAL POLICY
Check availability with TRAS Customer Care before placing an order. If a client books an unavailable item, a company credit will be issued. This credit must be used within 6 months of the original date.
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A minimum 50% non-refundable retainer is required (unless stated otherwise), the remaining balance (if not paid in full) will be added to the client’s event proposal/contract sent via email.
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TRAS Customer Care will contact the client within 1- 3 business days to verify order and discuss delivery/ pickup arrangements.
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Client may add or exchange items (if available).
Rush orders or Order Changes (3 days prior to event) will be charged an additional $100 fee. No changes can be made within 24 hours of the event.
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A $50 local delivery fee (< 25 miles) and an additional $4 per mile will be added to your invoice and must be paid at least 7 days prior to delivery.
Delivery arrangements will be discussed prior to delivery. This cost does not include setup or placement of items.
Rush orders or Order Changes (3 days prior to event) will be charged an additional $100 fee. No changes can be made within 24 hours of the event.
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A $50 local delivery fee (< 25 miles) and an additional $4 per mile will be added to your invoice and must be paid at least 7 days prior to delivery.
Delivery arrangements will be discussed prior to delivery. This cost does not include setup or placement of items.
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All linens, equipment, furniture, and props are property of TRAS Creations LLC.
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A Refundable security deposit (See Chart) is required for all rentals. This fee will be added to the event Proposal/ contract sent via email.
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Cancellation: Email tras_creations@yahoo.com to cancel; a company credit will be issued for retainer/deposit and any payments made. This credit must be used within 6 months of the original event date.
*** Cancellations within 5 days of the event date will forfeit the retainer and any payments made.