TRAS Creations LLC Policies
TRAS CREATIONS LLC POLICIES
Effective: 06/01/2022
RENTALS POLICY
All linens, equipment, furniture, and props are property of TRAS Creations
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Check availability with TRAS Customer Care before placing an order. If a client books an unavailable item, a company credit will be issued. This credit must be expires 6 months of the original purchase.
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A minimum 50% non-refundable retainer is required (unless stated otherwise), the remaining balance (if not paid in full) will be added to the client’s event proposal/contract sent via email.
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TRAS Customer Care will contact the client within 1- 3 business days to verify order and discuss delivery/ pickup arrangements.
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Client may add or exchange items (if available).
Rush orders or Order Changes (3 days prior to event) will be charged an additional $50 fee. No changes can be made within 24 hours of the event.
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Rush orders or Order Changes (3 days prior to event) will be charged an additional $50 fee. No changes can be made within 24 hours of the event.
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Delivery Fees
$50 local delivery fee (New Iberia Area)
$80 up to 1 hour out
$250 up to 2 hours out (Minimum purchase of $750)
$350 up to 3 hours out (Minimum purchase of $1500)
Delivery arrangements will be discussed prior to delivery. This cost does not include setup or placement of items.
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A Refundable security deposit (See Chart) is required for all rentals. This fee will be added to your event proposal/ contract sent via email.
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Cancellation: Email tras_creations@yahoo.com to cancel; a company credit will be issued for retainer/deposit and any payments made. This credit must be used within 6 months of the original event date.
Note: Cancellations within 5 days of the event date will forfeit the retainer and any payments made.
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Event packages and bundle deals cannot be altered
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A 15% installation/ service fee will be added to all installations.
TERMS OF USE & PRIVATE POLICY
We are committed to ensuring that your information is secure. We may collect the following information: name, phone number, email address, demographic information such as postcode, preferences, interest, and other information relevant to customer surveys and/or offers. We require this information to understand your needs and provide you with a better service, and in particular for the following reason: Internal record keeping. We may contact you by email, phone, or mail. We may use the information to customize the website to your interests. We may provide your information to our third party partners for marketing and promotional purposes. We will never see or misuse your information.